Cancellation policy

Please kindly note that 24 hours’ notice by email is required to reschedule or cancel your
appointment. Please DO NOT reply to SMS text messages, as these cannot be received, and will not
be treated as a cancellation.
Please note that failure to follow our cancellation policy will result in the deduction of that
treatment from your pre-paid course or your deposit will be forfeited.

Treatment Bookings – Deposit
A €50 deposit will apply when booking all skin consultations.
When booking a treatment in advance: a €50 deposit is required, or your booking cannot be
confirmed. The same policy applies when booking a consultation followed by treatment on the same
Please note that deposits paid on treatments are non-refundable, however, may be used for other

Courses and Treatments Booked Upfront
Courses of treatments that are booked are generally discounted, so are hence Non-Refundable &
Non-Transferrable to other treatments or clients.
Special Offers and Sale Day treatments and courses booked upfront are also Non – Refundable.
Please note that skin courses booked are non-transferrable to other clients.
Discounted course prices must be paid on the day on the day of consultation and no later than first
appointment date.

Products Return Policy
We will always honour a refund or exchange on products if you are not completely happy with your
purchase once returned (either by post or in person) within 14 days of receipt along with proof of
purchase. The product must be in a saleable condition. This means returning the product to us in its
original condition, unused, seal intact and in its original packaging. For legal reasons, skin products
must be entirely unopened with the original packaging intact. Unfortunately, we cannot return funds
where the packaging has any external damage.
Once we have received the returned products(s) we will consider the condition of the goods being
returned before authorising refunds or exchanges. After we have accepted your returned product(s),
we will reimburse the price you paid to your original method of payment.

Gift Card Policy
All Gift Cards purchased at the Healthy Skin Clinic are Non-Refundable and valid for 5 years from the
date of issue.

Competition Policies
Please note that competition winners from any of our Instagram account have 14 days to claim their
prize. Competition prizes cannot be exchanged for cash, gift cards or alternative treatments or products.
Before you enter any of our competitions, please refer to our competition terms and conditions and
note the expiry dates.